Returns & Refunds

If you are shopping as a consumer, you have the right to cancel your order within 14 calendar days of receiving it, without giving any reason. This is your right of withdrawal under Portuguese Decreto-Lei n.º 24/2014 and the EU Consumer Rights Directive.

To meet the deadline, it is enough to tell us you wish to cancel before the 14-day period ends. You then have a further 14 days to send the item back to us.

To be eligible for a change-of-mind return, items must be unused and in their original condition: the perfume bottle unopened, the manufacturer's cellophane and any security seals fully intact, and all original boxing and packaging included.

We may reduce your refund to reflect any loss in value if the items have been handled more than necessary to check their nature and characteristics — the same way you could in a physical shop.

For health and hygiene reasons, sealed goods that have been unsealed after delivery cannot be returned once opened. This applies to perfumes, attars, oils, cosmetics and personal-care add-ons whose seal has been broken or that have been sprayed, tested or used. This exception is provided for in Article 17 of Decreto-Lei n.º 24/2014.

This does not apply to items that arrive faulty, damaged or incorrect — those are always covered (see section 7).

Returning an item is simple:

1. Contact us within 14 days of delivery via your account's Support chat or by email at support@scentoviabyazlan.store, quoting your order number.
2. We'll confirm the return address and give you a simple return reference.
3. Pack the item securely in its original packaging and send it back within 14 days. We recommend a tracked service — you are responsible for the item until it reaches us.

For change-of-mind returns, you cover the cost of return postage. Original delivery charges are non-refundable except where the item is faulty, damaged or incorrect.

If the return is our fault, we pay the postage — just keep your proof of postage and we'll reimburse it.

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 daysof us receiving the goods back (or from the day you provide proof you've sent them, whichever is earlier).

The time it then takes to appear on your statement depends on your bank or card issuer.

If your order arrives damaged, faulty, or not what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will arrange a free return and a full refund or replacement at no cost to you.

This is in addition to your legal guarantee of conformity — genuine, sealed products only, always.

The fastest way to get a different fragrance is to return the eligible item for a refund and place a new order. If you'd like help choosing, our support team is happy to guide you.

• Opened or unsealed perfumes, attars, oils and cosmetics
• Items returned without their original packaging or seals
• Gift cards
• Items marked as final sale at the time of purchase

Nothing in this policy affects your mandatory statutory rights as a consumer under Portuguese and EU law, including your legal guarantee of conformity. This policy is governed by Portuguese law. As an online consumer you may also use the EU Online Dispute Resolution platform.